Refund policy

If something is not right, contact us with your order number and we will help you with the next step.

Changed your mind?

You can request a return or exchange within 7 calendar days of delivery for unused, unwashed items in their original packaging, with tags and the complete set included. For bedding, pillows and filled cushions, change-of-mind returns must also be unopened. This condition does not limit your rights if an item is faulty, incorrect, damaged or otherwise not as described.

Damaged, faulty or incorrect items

Please contact us as soon as you notice a problem. Include your order number, a description of the issue and clear photographs if available. Keep the item and packaging while we arrange the appropriate return, replacement or refund. A photograph or unboxing video is helpful, but the absence of an unboxing video does not by itself remove your rights.

The 7-day change-of-mind window and unopened condition do not restrict remedies available under applicable consumer law.

How to start

Use the contact form or email support@dhrohar.example. Tell us which item you want to return and whether you would prefer a refund or exchange. We will provide the return instructions and confirm any collection arrangements. Please follow those instructions so the return can be identified correctly.

Return delivery costs

For a damaged, faulty or incorrect item, Dhrohar covers the return delivery cost. For a change-of-mind return, the customer pays the return delivery cost. We confirm any collection charge before arranging it. No restocking fee is charged.

Exchanges

Exchanges depend on the replacement item being available. We confirm any price difference and delivery charge before processing the exchange. If the chosen replacement is unavailable, you can choose another available item or receive a refund for an eligible return.

Refunds

After we receive and inspect the return, we notify you of the outcome. Approved refunds are initiated to the original payment method within 5 business days. Your bank or payment provider may take additional time to show the credit. We provide the refund reference when available.

For a change-of-mind return, the original delivery charge is not refunded. For an item supplied damaged, faulty, incorrect or not as described, the refund includes the applicable original delivery charge.

Cancellations

Contact us with your order number if you want to cancel. Orders can be cancelled before dispatch without a cancellation fee. If the order has already been dispatched, we will explain the available return options.

Your consumer rights

This policy is in addition to the rights available to you under applicable consumer law. It does not exclude or reduce remedies for defective, deficient, incorrect or misdescribed goods, or for other circumstances covered by that law.